An airline says a Tokyo-bound flight returned to Los Angeles hours into the journey after the crew discovered that one of the passengers had boarded the wrong plane.
A statement from All Nippon Airways says the pilot decided to return to the originating airport as part of the airline’s security procedures.
Flight 175 left Los Angeles International Airport at 11:36 a.m. Tuesday and returned to LAX at 7:33 p.m.
Model Chrissy Teigen was aboard and live-tweeted the developments. She wondered on Twitter why the plane was turning around four hours into the 11-hour flight.
a flying first for me: 4 hours into an 11 hour flight and we are turning around because we have a passenger who isn’t supposed to be on this plane. Why…why do we all gotta go back, I do not know
— chrissy teigen (@chrissyteigen) December 27, 2017
So many questions and I have no answers. Either do they. This person must be mortified though
— chrissy teigen (@chrissyteigen) December 27, 2017
what is happening how do you know more than I do. I’m still in the sky! https://t.co/0c4q8TKcwN
— chrissy teigen (@chrissyteigen) December 27, 2017
Lmao after all this I will have spent 8 hours on a flight to nowhere. Like we were all just havin a great time up here flyin in the sky watching gran torino time to go home now
— chrissy teigen (@chrissyteigen) December 27, 2017
This person is so lucky that we will all have to deplane. Imagine having to walk off alone. The shame!
— chrissy teigen (@chrissyteigen) December 27, 2017
ANA says it’s trying to determine how the passenger boarded the wrong flight.
In an apology to inconvenienced passengers, the airline says it takes pride in customer service and failed on this flight.
The Associated Press contributed to this article.